About Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIOs)
BFCC-QIOs support people with Medicare and their families or caregivers. When people with Medicare have a concern about their care, the BFCC-QIO can help them in different ways:
Using the Immediate Advocacy process to address complaints quickly
Managing all complaints and quality of care reviews to ensure that the review process is consistent
Handling cases in which Medicare patients want to appeal a health care provider’s decision to discharge them from the hospital or stop other types of services
For more information about the program, visit the QIO Program Website. For more information about the current scope of work, review the QIO Program 12th Scope of Work Questions & Answers PDF.
What is Avar's Role as a BFCC-QIO?
The Centers for Medicare and Medicaid Services chose the Avar Consulting, Inc. BFCC-QIO as the Beneficiary and Family Centered Care National Coordinating Oversight and Review Center (BFCC NCORC). The BFCC NCORC supports the BFCC Quality Improvement Organizations (QIOs) as they work to improve health care services for Medicare beneficiaries and their families.
Learn more about Avar’s Board of Directors – The people who ensure governance and help Avar succeed.